Website Ticket
Open a clean support case
Use this for private issues. Keep payment proof, screenshots, and timestamps ready.
Support
Need Help?
Use Discord for direct help, or open a website ticket for recovery, patch issues, installation help, payment follow-up, and account questions.
Support Channels
Choose the right support path
Discord is the main support channel. The website ticket form gives staff a clean record for private account, payment, bug, and recovery cases.
Send one clear case from the start
- Prepare your username, character name, and the server details involved.
- Include screenshots, proof, or timestamps in the first message when possible.
- For payment and delivery issues, keep the transaction proof ready before contacting staff.
- For hacked or lost accounts, use recovery first and then move to direct support if needed.
Use the right place for each problem
- Recovery and owner checks belong in private support.
- Patch trouble and setup questions can start in Discord help.
- Bug, scam, or exploit reports should include names and clear steps.
- Ban or restriction appeals work better when sent once with complete proof.
Quick Answers
Common support questions
6 topics, kept short and direct.
Forgot your password or secondary password?
Use account recovery first. If it still fails, contact support with your username and owner details.
Client download or patch not working?
Try the backup mirror first. If the file is blocked or the patch fails, open Downloads or ask Discord support.
Was your account hacked?
Secure what you can, use recovery fast, and prepare owner proof before staff review.
Is your account banned or restricted?
Review Rules & Policies, collect your username and proof, then send one clear appeal through support.
Purchase not delivered yet?
Send transaction proof, character name, and package details through direct support.
Need to report a bug, exploit, or scam?
Send screenshots, names, timestamps, and clear steps in one report. Do not keep using the issue.